If you sometimes feel like you are living in a completely different world than people who voted for the other candidate in this year’s presidential election, you kind of are. The echo chamber is real.
To illustrate the point, the Wall Street Journal built a “Blue Feed, Red Feed” tool that lets you see, side-by-side, what a liberal and conservative might see on Facebook at any given moment. And it’s striking.
The two feeds might as well exist in alternative universes. When you see them side-by-side, it looks like two uninformed elementary schoolers arguing about whose armpits are smellier.
Now, these feeds are built off of some pretty biased sources, but I definitely recognize some of the liberal-side sites. Although I try to have a balanced news feed, sites like Daily Kos, Salon, and the Daily Show regularly pop up in my own liberal echo chamber. Many of the articles on the conservative side are about things I’ve barely heard of. For example, George Soros is apparently a conservative boogeyman in the same way the Koch brothers are for liberals. Who knew?
I’ve gone through my own Facebook page likes and Twitter follows to try to build a more neutral information stream, and you should, too. Get out of the echo chamber and improve your news diet. It might feel good to hear people
Twitter account @NeedADebitCard collects pictures of debit and credit cards that people post to Twitter. Seriously? I’m guessing these people aren’t on top of their Facebook privacy settings, either, which makes them sitting ducks for identity thieves.
People, don’t be stupid. If you have to take pictures of your debit and credit cards, put them in the same place you keep your sex tapes.
Okay, one last post on customer service by Twitter, and then I’m done. For today, at least. It turns out that while a conspicuous minority of companies are using Twitter to enhance the customer service experience, most remain completely clueless.
Stories about companies that respond with amazing customer service when you gripe on Twitter have become the stuff of legend, but not all companies are on board. Lawyer and blogger Scott Greenfield, for example, has been complaining about his brand-new broken Kitchen Aid refrigerator for a couple of days, now, and all he’s gotten for a response is a pitiful “we’re looking into this matter.” I’ve tried expressing my frustration with a set of broken Kindles to Amazon’s Twitter account, but haven’t gotten a response at all. Those are just a couple of examples I happen to know of, but I’m sure there are plenty more.
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