Posts tagged as:

customer service

Bank fees, hitting you when you are down

February 27, 2009

As the government moves to issuing debit cards rather than actual checks in an attempt to save money, banks are adding every conceivable fee to get some of those benefits. Even fees just to get the money. Ever see a free ATM? Call customer service, that’ll be 50 cents. How about overdraft fees of up [...]

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Does July of 2010 seem a long way off to anyone else? (AFFIL Week)

February 12, 2009

On December 18, the Federal Reserve Board released new regulations for credit card issuers.  The substance of the regulations is great – in some ways it’s even stronger than what was proposed (more on this below).  But the ridiculous problem with the Fed’s announcement is that, for some reason, the rules won’t go into effect [...]

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Green Mountain Coffee apparently unaware people use “computers” to buy things on “the internet”

January 27, 2009

With the best intentions, knowing I love coffee and tea, my mom sent me a $50 gift certificate for Green Mountain Coffee last September. I have not used it yet because I could not figure out how.
I finally called Green Mountain Coffee’s customer service (fair points for having real live people answering the phone), and [...]

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Sears upsells plasma television “recharging” service (Hint: no such thing)

January 26, 2009

Imaginary products have infinite margins: a sure way out of the recession. Sears upsells plasma television “recharging” service (Hint: no such thing) | BoingBoing Gadgets

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It’s a wonderful mortgage crisis

December 24, 2008

Newsweek analyzes the mortgage crisis though the lens of my favorite holiday movie.  For those who don’t know the story, Frank Capra’s masterpiece is a film about overcoming greed through the power of friendship (with a little help from spirituality), family and love.
I wish I had a million dollars – hot dog!
It’s A Wonderful Mortgage Crisis [...]

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Macy’s uses racial profiling to stock formalwear

December 21, 2008

A Consumerist reader who went to Macy’s in search of a plus-sized gown was told that particular Macy’s did not carry plus-sized formalwear because its “upscale” customers tended to be petite. According to the store clerk, herself a woman of color, “[w]omen of color tend to be larger, so there is a much bigger plus [...]

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The only reason to answer the phone when a customer calls . . .

December 6, 2008

. . . is to make the customer happy. – Seth Godin
More words companies should live by:
If you’re not doing this or you are unable to do this, do not answer the phone. There is no middle ground on this discussion. There are no half measures. Saving 50 cents a call with a complicated phone [...]

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Wells Fargo delays overdraft notification emails to maximize overdraft fees

October 3, 2008

For customers who use Wells Fargo’s online account tools, the bank offers email notification when you overdraw your account. Don’t count on it, though. Wells Fargo waits about 48 hours before sending the email, so you will probably rack up extra fees in the meantime.

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Profiles in bankruptcy: Abraham Lincoln

October 3, 2008

Brad Perri is a Minnesota bankruptcy lawyer who will be guest blogging at Caveat Emptor from September 29th through October 10th.
Welcome to another installment in Profiles in Bankruptcy!
Today’s vignette finds us in a grocery store on the prairie where a young man has invested himself in becoming a grocer.
Unfortunately, this young man doesn’t quite have [...]

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Store disappears, taking customer’s deposit with it

October 1, 2008

Despite its bright website, hip Berkeley, CA, furniture store The Magazine seems to have dropped off the face of the earth, taking a customer’s 75% deposit on a chic table with it.
According to the would-be customer, Jane:
I paid 75% of price of table upfront. No one in store. No signage. Voicemail full. Next door neighbors [...]

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Choose a hospital based on the chance you will die in it

September 19, 2008

If you enjoy morbid statistics, U.S. Department of Health & Human Services has got a website for you. At DHS’s Hospital Compare site, you can figure out (among other things) how many people died from various diseases at hospitals you are likely to visit.
Hospital Compare is awful to navigate, but there is a ton of [...]

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AT&T’s New 2,500 Page Contract ‘Directly Violates’ The Law

September 14, 2008

AT&T’s New 2,500 Page Contract ‘Directly Violates’ The Law | Consumerist

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Lawsuits: American Airlines Loses Wife’s Corpse For 4 Days

September 9, 2008

Lawsuits: American Airlines Loses Wife’s Corpse For 4 Days | Consumerist

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Direct Line Takes You Straight to an Operator

August 31, 2008

Direct Line Takes You Straight to an Operator | Lifehacker

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NWA starts charging today for first checked bag

August 28, 2008

NWA starts charging today for first checked bag | Star Tribune (Thanks, Dave)

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Oh Sh*t! 40% Of Indiana’s Mortgage Brokers Lose Their Licenses

August 7, 2008

Oh Sh*t! 40% Of Indiana’s Mortgage Brokers Lose Their Licenses | Consumerist

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Government To Airlines: Improve Customer Service Or Else

August 3, 2008

[Chinese] Government To Airlines: Improve Customer Service Or Else | Consumerist

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Delta Makes Woman With Muscular Dystrophy Crawl Off Plane

July 29, 2008

Please please please Sun Country expand your service so I don’t have to fly Delta when they take over Northwest’s routes in Minneapolis. Delta Makes Woman With Muscular Dystrophy Crawl Off Plane | Consumerist

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FCC Votes To Punish Comcast

July 27, 2008

As a Comcast customer experiencing serious bandwidth throttling on my home and business connections, I am thrilled with this news. FCC Votes To Punish Comcast | /.

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Financial advisor scams $400k from elderly couple

July 8, 2008

Joseph W. Hughes was a financial services rep for AXA Advisors, and represented an elderly couple. The husband suffered a stroke in 2005, which Hughes took as his cue to start pillaging their account. Instead of investing their money, he spent it on jewels, country club fees, and a 1969 Chevy Nova.
And now he faces [...]

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