My mom sent me an e-mail this morning about Stanley Steemer, who she just hired to clean her carpets. As you can see, they advertise “up to 10% off your order total when you schedule online.” Hmm, “up to?” As it turns out, Stanley Steemer has a minimum charge of $99. So my mom’s $65 cleaning job actually cost $99, with no discount.
While the ad may be technically accurate, it is still awfully misleading Who decides what discount applies and when? And how is an online customer supposed to find out how they actually get the discount? As some point, technically accurate advertising can be just as misleading as inaccurate or flat-out false advertising.
Like this:
If Stanley Steemer is going to have a minimum price, they should take 10% off that price for scheduling online, just like the ads says they will.
If you are in Minnesota, contact The Glover Law Firm, LLC, for a free case evaluation. In any other state, you can find a consumer rights lawyer using the National Association of Consumer Advocates lawyer database.
{ 2 comments… read them below or add one }
Stanley Steemer is the absolute worst place to work for. They overwork you (up to 80 hours a week in the summer) and they show no care for their employees. Are we robots? Must be…
My branch changed managers, they fired a dedicated guy as some were gunning for him. Not good business. Hire an independant, you will know who and what your getting.