Archive for the ‘Bad Customer Service’ Category

NWA starts charging today for first checked bag | Star Tribune (Thanks, Dave)

Oh Sh*t! 40% Of Indiana’s Mortgage Brokers Lose Their Licenses | Consumerist

[Chinese] Government To Airlines: Improve Customer Service Or Else | Consumerist

Please please please Sun Country expand your service so I don’t have to fly Delta when they take over Northwest’s routes in Minneapolis. Delta Makes Woman With Muscular Dystrophy Crawl Off Plane | Consumerist

As a Comcast customer experiencing serious bandwidth throttling on my home and business connections, I am thrilled with this news. FCC Votes To Punish Comcast | /.

Joseph W. Hughes was a financial services rep for AXA Advisors, and represented an elderly couple. The husband suffered a stroke in 2005, which Hughes took as his cue to start pillaging their account. Instead of investing their money, he spent it on jewels, country club fees, and a 1969 Chevy Nova.
And now he faces [...]

In which a Bloomington auto salesperson asks a customer “What the hell would YOU want with a Jaguar? Really, what are you doing here?”
K2 Auto Group In Minneapolis Uses The “I Hate You, Get Out” Sales Method [Consumerist]

Want to pay your wireless bill in an AT&T store? That’ll be $2 extra for the “privilege” of handing it to a clerk. Want to pay your credit card bill over the phone? That will be $15.
The disparate impact of policies designed to discourage consumers from paying in cash–like the AT&T’s in-store charge–falls squarely on [...]

The internet holds a wealth of resources for consumers. From bad customer service to your rights under consumer protection laws to how to represent yourself in a lawsuit. It can be difficult to find all of that information, however, so here is a (partial) “beginner’s guide” to consumer information available online.

I just spoke with a homeowner who bounced a check to her tree service because Citibank suspended her home equity line of credit before notifying her. When she finally received a notice from Citibank in the mail, it suggests that (PDF link) Citibank is apparently suspending home equity lines of credit nationwide due to [...]

Last year, New York passed its New York State Passenger Bill of Rights which, among other things, requires an airline to provide food, water, clean toilets, and fresh air to passengers trapped in a plane delayed on the ground. The Second Circuit U.S. Court of Appeals put the kibosh on the brand-new Passenger Bill of [...]

Consumer activism is in vogue these days. BusinessWeek just ran a story called “Consumer Vigilantes” about consumers who skip the scripted customer service in Bangalore and instead use the web to put their complaint in front of the people who matter. Consumerist is a consumer’s ally in this, of course, publishing executive phone numbers and [...]

In another prime example of how the minute the government forgets that it is supposed to be acting for the benefit of we the people, and starts trusting that corporations will watch out for our best interests, we get the beef recall of 143 million pounds from a California meatpacker accused of sending lame [...]

My mom sent me an e-mail this morning about Stanley Steemer, who she just hired to clean her carpets. As you can see, they advertise “up to 10% off your order total when you schedule online.” Hmm, “up to?” As it turns out, Stanley Steemer has a minimum charge of $99. So my mom’s $65 [...]