Confessions of Former Debt Collectors

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CNN Money’s gallery, “Confessions of Former Debt Collectors,” offers a glimpse of the humans on the other end of collection calls. All talk about bullying debtors. Some regret it:

I realized that if someone owes one person money, they owe a lot more people money and they really aren’t deserving of such harsh treatment.

One particularly hard story comes from Bob Cook, who called a debtor to repossess his mobile home around Christmas time. Cook says he tried to be nice, but the debtor “winded up going home and shooting himself. I quit after that.”

Done properly or not, collecting debts takes a toll on collectors and debtors alike.