Nationwide Collections, attempting to collect a debt of $16.39 that originated with Columbia House, addressed a collection letter to “SHIT FACE” and began with the salutation “Dear SHIT”. I’m not kidding. Here is a copy of the letter (PDF link).
The consumer who received the letter signed an affirmation stating he never used the words “shit face” or any other profanity in his communication with Columbia House. He never spoke with Nationwide Collections. Consumer lawyer Kenneth Hiller is representing the consumer.
Unfortunately, this sort of conduct is not unusual, except that debt collectors don’t usually document their harassment.