The most aggravating CSR phone call I have ever heard.
Verizon customer service representatives are apparently incapable of third-grade-level seventh-grade-level (see comments) mathematics. If you can make it through this recording without wanting to scream, you may need remedial math.
In short, $.002 does not equal 0.002¢, although this fact seems to be untrue (a) in Canada and (b) in Verizon-land.
Edit: Google Calculator for the win!
2 Comments on “The most aggravating CSR phone call I have ever heard.”
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I was forwarded this conversation in an email. I’m a 7th grade math teacher in New York. Converting within a given system of measurement is actually a 7th grade standard. I think it is extremely embarrasing that no one at the company was able to grasp the difference. I would love to be able to know who to contact at Verizon and tell them so. Is anything happening with the bill? I think that with the phone conversation you could easily win a legal case.
-Gabe
You can read the “resolution” on Consumerist. It appears this customer got a refund, but other customers are getting similarly ridiculous responses when calling to ask about over-billing.